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ALL SALES FINAL
ALL OUR PRODUCTS ARE HANDMADE, SO ALL SALES ARE FINAL — NO RETURNS OR EXCHANGES. PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE PURCHASING.
ORDER ISSUES
RECEIVED AN INCORRECT OR DEFECTIVE ITEM? EMAIL CONTACT@NURAMARA.COM WITH YOUR ORDER NUMBER AND A BRIEF DESCRIPTION, AND WE'LL RESOLVE IT PROMPTLY.
TERMS OF SERVICE
LAST UPDATED: JULY 23, 2026
INTRODUCTION
THIS WEBSITE, LOCATED AT WWW.NURAMARA.COM, IS OPERATED BY NURAMARA ("NURAMARA," "WE," "US," OR "OUR"). THESE TERMS OF SERVICE ("TERMS") GOVERN YOUR ACCESS TO AND USE OF THE WEBSITE AND ANY RELATED ONLINE, DIGITAL, OR MOBILE SERVICES, CONTENT, AND FEATURES PROVIDED BY NURAMARA (COLLECTIVELY, THE "SERVICE").
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
ALL OUR PRODUCTS ARE HANDMADE. GIVEN THE LOW COST OF GOODS AND THE HANDMADE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL EXCEPT AS SET OUT BELOW.
BY ACCESSING OR USING THE SERVICE, INCLUDING BY BROWSING THE WEBSITE OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.
ELIGIBILITY AND USE OF THE SERVICE
YOU MAY NOT USE THE SERVICE OR PLACE AN ORDER IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE UNDER 18 YEARS OF AGE, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THE SERVICE UNDER APPLICABLE LAW.
BY USING THE SERVICE, YOU REPRESENT AND WARRANT THAT YOU ARE PURCHASING PRODUCTS FOR PERSONAL OR HOUSEHOLD USE ONLY, AND NOT FOR RESALE, REDISTRIBUTION, OR EXPORT.
IF YOU ACCESS OR PLACE AN ORDER ON BEHALF OF AN ENTITY, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT ENTITY TO THESE TERMS.
CHANGES TO TERMS
WE RESERVE THE RIGHT TO MODIFY THESE TERMS AT ANY TIME. MATERIAL CHANGES WILL BE EFFECTIVE FIFTEEN (15) DAYS AFTER POSTING NOTICE OF SUCH CHANGES TO THE WEBSITE OR SENDING NOTICE TO YOUR EMAIL ADDRESS ON FILE. YOUR CONTINUED USE OF THE SERVICE AFTER THE NOTICE PERIOD CONSTITUTES ACCEPTANCE OF THE REVISED TERMS. IT IS YOUR RESPONSIBILITY TO REVIEW THESE TERMS REGULARLY.
DESCRIPTION OF THE SERVICE
THE SERVICE PROVIDES AN ONLINE PLATFORM THROUGH WHICH USERS MAY BROWSE, PURCHASE, AND RECEIVE NURAMARA HANDMADE PRODUCTS, ACCESS CUSTOMER SUPPORT, AND RECEIVE COMMUNICATIONS RELATED TO ORDERS, PROMOTIONS, AND UPDATES.
WE RESERVE THE RIGHT TO MODIFY, SUSPEND, OR DISCONTINUE ANY ASPECT OF THE SERVICE, INCLUDING PRODUCT OFFERINGS, PRICING, AVAILABILITY, OR FEATURES, AT ANY TIME AND WITHOUT NOTICE.
PRODUCTS, AVAILABILITY, AND ACCURACY
OUR PRODUCTS ARE HANDMADE, SO SLIGHT VARIATIONS IN COLOR, SIZE, TEXTURE, OR FINISH BETWEEN INDIVIDUAL ITEMS AND PRODUCT IMAGES ARE NORMAL AND ARE NOT CONSIDERED DEFECTS. CERTAIN PRODUCTS MAY BE AVAILABLE IN LIMITED QUANTITIES. ALL PRODUCT DESCRIPTIONS, IMAGES, AND PRICING ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. WE DO NOT GUARANTEE THAT PRODUCT IMAGES OR COLORS DISPLAYED ON YOUR DEVICE ARE FULLY ACCURATE.
WE RESERVE THE RIGHT TO LIMIT THE SALE OF PRODUCTS TO ANY PERSON, GEOGRAPHIC REGION, OR JURISDICTION, AND TO DISCONTINUE ANY PRODUCT AT ANY TIME.
ORDER ACCEPTANCE, PRICING, AND PAYMENT
YOUR ORDER CONSTITUTES AN OFFER TO PURCHASE PRODUCTS UNDER THESE TERMS. ALL ORDERS ARE SUBJECT TO OUR ACCEPTANCE, AND WE MAY REFUSE OR CANCEL ANY ORDER AT OUR DISCRETION, INCLUDING DUE TO SUSPECTED FRAUD, UNAUTHORIZED ACTIVITY, PRICING ERRORS, OR PRODUCT AVAILABILITY.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. IN THE EVENT OF PRICING ERRORS, WE RESERVE THE RIGHT TO CANCEL AFFECTED ORDERS.
BY SUBMITTING PAYMENT INFORMATION, YOU AUTHORIZE US AND OUR THIRD-PARTY PAYMENT PROCESSORS TO CHARGE THE FULL AMOUNT OF YOUR ORDER, INCLUDING ALL APPLICABLE TAXES AND SHIPPING. YOU REPRESENT THAT ALL PAYMENT INFORMATION IS ACCURATE AND THAT YOU ARE AUTHORIZED TO USE THE PAYMENT METHOD PROVIDED.
SHIPPING, RISK OF LOSS, FINAL SALE, AND RETURNS
WE WILL ARRANGE SHIPMENT OF PRODUCTS TO THE ADDRESS PROVIDED AT CHECKOUT. SHIPPING AND DELIVERY DATES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED.
TITLE AND RISK OF LOSS PASS TO YOU UPON YOUR RECEIPT OF THE PRODUCTS. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY SHIPPING CARRIERS. HOWEVER, IF PRODUCTS ARE LOST OR DAMAGED IN TRANSIT BEFORE DELIVERY TO YOU, WE WILL WORK WITH YOU TO RESOLVE THE ISSUE, WHICH MAY INCLUDE REPLACEMENT OR REFUND AT OUR DISCRETION.
ALL OUR PRODUCTS ARE HANDMADE, AND DUE TO THE LOW COST OF GOODS, ALL SALES ARE FINAL EXCEPT WHERE REQUIRED BY APPLICABLE LAW. WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR PRODUCTS THAT HAVE BEEN SHIPPED, EXCEPT FOR INCORRECT OR DEFECTIVE PRODUCTS AS DESCRIBED BELOW.
IF YOU RECEIVE AN INCORRECT OR DEFECTIVE PRODUCT, YOU MUST NOTIFY US AT CONTACT@NURAMARA.COM WITHIN SEVEN (7) DAYS FROM DELIVERY, INCLUDING YOUR ORDER NUMBER AND A BRIEF DESCRIPTION OF THE ISSUE, TO BE ELIGIBLE FOR A REPLACEMENT OR REFUND. MISUSE, IMPROPER CARE, ALTERATIONS, OR DAMAGE OCCURRING AFTER DELIVERY ARE NOT CONSIDERED DEFECTS, NOR ARE THE NATURAL VARIATIONS INHERENT TO HANDMADE PRODUCTS.
CHARGEBACKS AND FRAUD PREVENTION
WE RESERVE THE RIGHT TO INVESTIGATE AND DISPUTE ANY CHARGEBACKS OR CLAIMS OF UNAUTHORIZED TRANSACTIONS.
FRAUDULENT, ABUSIVE, OR BAD-FAITH CHARGEBACKS CONSTITUTE A MATERIAL BREACH OF THESE TERMS AND MAY RESULT IN PERMANENT RESTRICTION FROM THE SERVICE, ORDER REFUSAL, AND LEGAL ACTION TO RECOVER LOSSES, COSTS OF GOODS, COLLECTION COSTS, AND ATTORNEYS' FEES.
COMMUNICATIONS (EMAIL AND SMS)
BY PROVIDING YOUR EMAIL ADDRESS OR PHONE NUMBER, YOU CONSENT TO RECEIVE TRANSACTIONAL COMMUNICATIONS RELATED TO YOUR ORDERS. YOU MAY SEPARATELY OPT-IN TO RECEIVE MARKETING COMMUNICATIONS, INCLUDING VIA SMS, BY PROVIDING YOUR EXPRESS CONSENT THROUGH OUR OPT-IN MECHANISM. MESSAGE AND DATA RATES MAY APPLY. CONSENT TO RECEIVE MARKETING MESSAGES IS NOT A CONDITION OF PURCHASE. YOU MAY REVOKE CONSENT AND OPT OUT OF MARKETING COMMUNICATIONS AT ANY TIME BY REPLYING STOP TO ANY MESSAGE, FOLLOWING IN-MESSAGE UNSUBSCRIBE LINKS, OR BY CONTACTING US AT CONTACT@NURAMARA.COM. ADDITIONAL DETAILS ARE PROVIDED IN OUR PRIVACY POLICY.
INTELLECTUAL PROPERTY
ALL CONTENT, DESIGNS, LOGOS, TRADEMARKS, TEXT, GRAPHICS, IMAGES, AND OTHER MATERIALS ON THE SERVICE ARE OWNED BY OR LICENSED TO NURAMARA AND ARE PROTECTED BY INTELLECTUAL PROPERTY LAWS.
YOU ARE GRANTED A LIMITED, NON-EXCLUSIVE, NON-TRANSFERABLE, REVOCABLE LICENSE TO ACCESS AND USE THE SERVICE FOR PERSONAL, NON-COMMERCIAL PURPOSES ONLY. ANY UNAUTHORIZED USE IS STRICTLY PROHIBITED AND MAY RESULT IN LEGAL ACTION.
PERSONAL INFORMATION
YOUR SUBMISSION OF PERSONAL INFORMATION THROUGH THE SERVICE IS GOVERNED BY OUR PRIVACY POLICY.
PROHIBITED USES
YOU AGREE NOT TO USE THE SERVICE TO: (A) VIOLATE ANY LAW OR REGULATION; (B) INFRINGE INTELLECTUAL PROPERTY RIGHTS OR PRIVACY RIGHTS; (C) SCRAPE, CRAWL, OR USE AUTOMATED TOOLS TO ACCESS THE SERVICE; (D) INTRODUCE MALWARE OR INTERFERE WITH SECURITY FEATURES; OR (E) ENGAGE IN ABUSIVE, FRAUDULENT, OR DECEPTIVE CONDUCT. WE RESERVE THE RIGHT TO SUSPEND OR TERMINATE ACCESS FOR VIOLATIONS, PROVIDED THAT WE WILL GIVE YOU NOTICE AND AN OPPORTUNITY TO CURE WHERE REASONABLE AND LEGALLY REQUIRED.
THIRD-PARTY SERVICES AND LINKS
THE SERVICE MAY RELY ON OR INCLUDE LINKS TO THIRD-PARTY SERVICES (INCLUDING PAYMENT PROCESSORS, CARRIERS, ANALYTICS, AND ADVERTISING TOOLS). WE DISCLAIM ALL LIABILITY ARISING FROM THIRD-PARTY SERVICES, INCLUDING OUTAGES, ERRORS, OR DATA ISSUES, TO THE EXTENT PERMITTED BY LAW. MORE INFORMATION RELATED TO OUR THIRD-PARTY SERVICES IS DESCRIBED IN OUR PRIVACY POLICY.
DISCLAIMERS
THE SERVICE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," TO THE MAXIMUM EXTENT PERMITTED BY LAW. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR REQUIRED BY APPLICABLE LAW, NURAMARA DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO PORTIONS OF THIS SECTION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NURAMARA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR PRODUCTS.
THIS LIMITATION DOES NOT APPLY TO (A) REMEDIES EXPRESSLY PROVIDED FOR INCORRECT OR DEFECTIVE PRODUCTS UNDER THESE TERMS, (B) PERSONAL INJURY CAUSED BY NURAMARA'S GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT, OR (C) LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
EXCEPT AS PROHIBITED BY LAW, NURAMARA'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO A PRODUCT SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
INDEMNIFICATION
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS NURAMARA AND ITS OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS, DAMAGES, LOSSES, LIABILITIES, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING OUT OF YOUR VIOLATION OF THESE TERMS, MISUSE OF THE SERVICE, OR VIOLATION OF LAW.
DISPUTE RESOLUTION AND GOVERNING LAW
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
INFORMAL RESOLUTION. BEFORE INITIATING ANY FORMAL PROCEEDING, YOU AGREE TO FIRST ATTEMPT TO RESOLVE ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR ANY PRODUCTS SOLD BY NURAMARA (EACH, A "DISPUTE") BY CONTACTING US AT CONTACT@NURAMARA.COM WITH A WRITTEN DESCRIPTION OF THE DISPUTE AND YOUR CONTACT INFORMATION.
GOVERNING LAW. THESE TERMS ARE GOVERNED BY THE LAWS OF THE REPUBLIC OF GHANA, WITHOUT REGARD TO CONFLICT-OF-LAW RULES.
JURISDICTION. IF A DISPUTE IS NOT RESOLVED WITHIN THIRTY (30) DAYS AFTER RECEIPT OF YOUR NOTICE, THE DISPUTE SHALL BE SUBMITTED TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF ACCRA, GHANA, AND YOU CONSENT TO THE PERSONAL JURISDICTION OF SUCH COURTS.
FORCE MAJEURE
WE SHALL NOT BE LIABLE FOR FAILURE OR DELAY DUE TO EVENTS BEYOND OUR REASONABLE CONTROL, INCLUDING ACTS OF GOD, WAR, TERRORISM, PANDEMICS, LABOR DISPUTES, CARRIER FAILURES, OR GOVERNMENTAL ACTIONS.
SEVERABILITY
IF ANY PROVISION OF THESE TERMS IS DETERMINED TO BE UNLAWFUL, VOID, OR UNENFORCEABLE, SUCH PROVISION SHALL NONETHELESS BE ENFORCEABLE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND THE UNENFORCEABLE PORTION SHALL BE DEEMED SEVERED FROM THESE TERMS. SUCH DETERMINATION SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY OTHER REMAINING PROVISIONS.
TERMINATION
THE OBLIGATIONS AND LIABILITIES OF THE PARTIES INCURRED PRIOR TO THE TERMINATION DATE SHALL SURVIVE THE TERMINATION OF THESE TERMS FOR ALL PURPOSES. THESE TERMS ARE EFFECTIVE UNLESS AND UNTIL TERMINATED BY US. IF, IN OUR SOLE JUDGMENT, YOU FAIL OR WE SUSPECT THAT YOU HAVE FAILED TO COMPLY WITH ANY TERM OR PROVISION OF THESE TERMS, WE MAY TERMINATE THESE TERMS AT ANY TIME WITHOUT NOTICE, YOU WILL REMAIN LIABLE FOR ALL AMOUNTS DUE UP TO AND INCLUDING THE DATE OF TERMINATION, AND WE MAY DENY YOU ACCESS TO OUR SERVICE (OR ANY PART THEREOF).
WAIVER AND ENTIRE AGREEMENT
THE FAILURE OF US TO EXERCISE OR ENFORCE ANY RIGHT OR PROVISION OF THESE TERMS SHALL NOT CONSTITUTE A WAIVER OF SUCH RIGHT OR PROVISION. THESE TERMS AND ANY POLICIES OR OPERATING RULES POSTED BY US ON THE SERVICE CONSTITUTE THE ENTIRE AGREEMENT AND UNDERSTANDING BETWEEN YOU AND US, AND GOVERN YOUR USE OF THE SERVICE, SUPERSEDING ANY PRIOR OR CONTEMPORANEOUS AGREEMENTS, COMMUNICATIONS, AND PROPOSALS, WHETHER ORAL OR WRITTEN, BETWEEN YOU AND US (INCLUDING ANY PRIOR VERSIONS OF THESE TERMS). ANY AMBIGUITIES IN THE INTERPRETATION OF THESE TERMS SHALL NOT BE CONSTRUED IN FAVOR OF THE DRAFTING PARTY.
CONTACT INFORMATION
TO ASK QUESTIONS OR COMMENT ABOUT THIS SERVICE OR THESE TERMS, CONTACT US BY EMAIL AT CONTACT@NURAMARA.COM, OR BY MAIL USING THE DETAILS BELOW:
NURAMARA
DZORWULU, NII KWABENA BONNIE ST
ACCRA, GHANA
GA-121-2426
PRIVACY POLICY
LAST UPDATED: JULY 23, 2026
INTRODUCTION
Nuramara ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect through www.nuramara.com and our other services (the "Service"), how we use it, and your rights over it. By using the Service, you agree to this policy. We may update it from time to time; material changes will be posted here with a new "Last Updated" date.
INFORMATION WE COLLECT
Order information — name, shipping and billing address, email, phone number, and payment details, collected when you place an order. Used to process payments, fulfill and ship orders, and communicate with you about your purchase.
Device and browsing information — IP address, browser type, and how you interact with the Service, collected automatically via cookies and similar tools. Used to operate the Service, improve your experience, and prevent fraud.
Customer support information — anything you share when you contact us, used to respond to and resolve your inquiry.
HOW WE SHARE INFORMATION
We share personal information only with service providers who help us run the business, such as payment processors and shipping carriers, and only as needed to fulfill your order. We do not sell your personal information. We may disclose information if required by law.
MARKETING COMMUNICATIONS
If you opt in, we may send you promotional emails or SMS messages. You can unsubscribe at any time by following the unsubscribe link in any email, replying STOP to any text, or emailing contact@nuramara.com.
YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information, subject to legal exceptions (for example, records we must keep for tax purposes). To exercise these rights, email contact@nuramara.com. We will verify your identity before acting on your request.
CHILDREN'S PRIVACY
The Service is not directed to children under 18, and we do not knowingly collect personal information from them.
RETENTION AND SECURITY
We keep personal information only as long as needed to fulfill orders, comply with legal obligations, and resolve disputes, and we use reasonable measures to protect it.
CONTACT
Questions about this policy or our privacy practices:
Nuramara
Dzorwulu, Nii Kwabena Bonnie St
Accra, Ghana
GA-121-2426
Email: contact@nuramara.com
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Contact
Email: contact@nuramara.com
Mail:
Nuramara
Dzorwulu, Nii Kwabena Bonnie St
Accra, Ghana
GA-121-2426
ENTER THE EMAIL ADDRESS, ORDER NUMBER, AND SHIPPING ZIP OR POSTAL CODE FROM YOUR ORDER.
GO BACK TO NURAMARAIN THIS PANEL YOU CAN EXPRESS SOME PREFERENCES RELATED TO THE PROCESSING OF YOUR PERSONAL INFORMATION. YOU MAY REVIEW AND CHANGE EXPRESSED CHOICES AT ANY TIME BY RESURFACING THIS PANEL VIA THE PROVIDED LINK. TO DENY YOUR CONSENT TO THE SPECIFIC PROCESSING ACTIVITIES DESCRIBED BELOW, SWITCH THE TOGGLES TO OFF OR USE THE “REJECT ALL” BUTTON AND CONFIRM YOU WANT TO SAVE YOUR CHOICES.
FOR ANY QUERIES IN RELATION TO MY POLICY ON COOKIES AND YOUR CHOICES, PLEASE CONTACT US
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